Divine logo - links to Victorian Government Disability Online Community
Home Accessibility Tips Site Map Contact Us

FAQs

For Industry

Links to information further down the page Is this a discount or concession scheme?
Links to information further down the page What if a person doesn't have a Companion Card and they are trying to access my venue?

Is this a discount or concession scheme?

The Companion Card has been developed to promote the existing right of people with a disability to fair ticketing. It is not a new responsibility; nor is it a discount scheme, concession or benefit. It simply enables people with a disability to get the assistance they require to access venues and events without the added financial burden of being charged two admissions.

It is everyone's responsibility to comply with anti-discrimination legislation. The Companion Card is a tool that can assist organisations to comply with this legislation.

What if a person doesn't have a Companion Card and they are trying to access my venue?

Venue/activity operators should bear in mind that not every individual with a disability who requires a companion will have a Companion Card. They may be an overseas visitor, they may have a temporary disability, or they may not have heard about the program or have chosen not to apply. Your obligation, under the disability anti-discrimination legislation, applies to all people with a disability - not just those that hold a Companion Card.

Remember, it is not mandatory for people with a disability to hold a Companion Card; it is just one tool to assist industry and individuals to negotiate the requirement of a companion ticket.

It is up to the venue/activity and the individual to negotiate alternative ways to verify the need for a companion ticket.

 

return to top